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Both sides previous revision Previous revision Next revision | Previous revision Last revision Both sides next revision | ||
wiki:policies:escalation [2023/01/24 20:14] kevinkallmes [Revision History] |
wiki:policies:escalation [2024/04/02 21:01] katcow |
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* Unauthorized use of system privileges | * Unauthorized use of system privileges | ||
* Information breach | * Information breach | ||
+ | * Privacy requests or complaints | ||
+ | * Changes made to the cloud environment that may impact delivery of services | ||
* Other incidents categorized as high or critical in severity | * Other incidents categorized as high or critical in severity | ||
===== Timeline ===== | ===== Timeline ===== | ||
- | When an incident has occurred, Nested Knowledge will notify the client or customer within 2 hours for High-Severity incidents and within 40 minutes for Critical incidents. | + | When an incident has occurred, Nested Knowledge will notify the client or customer |
Incident categorization is described in our [[https:// | Incident categorization is described in our [[https:// | ||
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^Author^Date of Revision/ | ^Author^Date of Revision/ | ||
- | |K. Cowie|01/24/2023|Reviewed| | + | |K. Cowie|01/25/2023|Added changes to cloud environment as incident requiring escalation| |
- | |K. Kallmes|1/24/ | + | |K. Kallmes|1/29/ |
[[: | [[: | ||