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wiki:policies:disaster [2023/10/03 15:30] kevinkallmes |
wiki:policies:disaster [2024/03/04 00:00] (current) katcow |
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|OBS Studio| |No|No| | | |OBS Studio| |No|No| | | ||
|Metabase| |No|No|Include sensitive and confidential data.| | |Metabase| |No|No|Include sensitive and confidential data.| | ||
- | |Scite| |Yes|Yes|When a disruption occurs, the scite badge no longer displays. | | + | |Scite| |Yes|Yes|When a disruption occurs, the scite badge no longer displays.| |
|[[http:// | |[[http:// | ||
|EuropePMC| |Yes|Yes|When a disruption occurs, manual and recurring searches fail. Upon recovery, our system automatically begins rerunnning scheduled failed searches.| | |EuropePMC| |Yes|Yes|When a disruption occurs, manual and recurring searches fail. Upon recovery, our system automatically begins rerunnning scheduled failed searches.| | ||
|DOAJ| |Yes|Yes|When a disruption occurs, manual and recurring searches fail. Upon recovery, our system automatically begins rerunnning scheduled failed searches.| | |DOAJ| |Yes|Yes|When a disruption occurs, manual and recurring searches fail. Upon recovery, our system automatically begins rerunnning scheduled failed searches.| | ||
+ | |Abstra|Abstra|Yes|No|Disruptions may impact the timeliness of customer support actions. | | ||
==== Roles and Contacts ==== | ==== Roles and Contacts ==== | ||
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|Kevin Kallmes|CEO|Executive decisions; personnel management| \\ [[kevinkallmes@supedit.com|kevinkallmes@supedit.com]] \\ | |Kevin Kallmes|CEO|Executive decisions; personnel management| \\ [[kevinkallmes@supedit.com|kevinkallmes@supedit.com]] \\ | ||
|Karl Holub|CTO|Technical Lead|[[karl.holub@nested-knowledge.com|karl.holub@nested-knowledge.com]]| | |Karl Holub|CTO|Technical Lead|[[karl.holub@nested-knowledge.com|karl.holub@nested-knowledge.com]]| | ||
- | |Kathryn Cowie|COO|Administrative Support; operational | + | |Kathryn Cowie|COO|Operational |
==== Business Continuity Strategies ==== | ==== Business Continuity Strategies ==== | ||
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=== Loss of Function of Critical Applications === | === Loss of Function of Critical Applications === | ||
- | * In the case of the loss of functionality to AutoLit or Synthesis, the CTO will be notified and we will send out a Site Disruption message to all users. The CTO and development team will assess the extent of any lost capabilities and timeline to restoration, | + | * In the case of the loss of functionality to AutoLit or Synthesis |
* In the case of the loss of functionality to any other key/ | * In the case of the loss of functionality to any other key/ | ||
- | * In case of outages, the CEO will email account representatives for customers with a proposed restoration timeline and details regarding the outage. | + | * In case of outages, the CEO or another leader |
- | * Outages will also be communicated on Twitter @nestedknowledge | + | |
=== Recession Planning === | === Recession Planning === | ||
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* In the event that Nested Knowledge loses our CTO, we will elevate our head engineer to replace the duties and hire an additional engineer as soon as feasible. | * In the event that Nested Knowledge loses our CTO, we will elevate our head engineer to replace the duties and hire an additional engineer as soon as feasible. | ||
- | * In the event that Nested Knowledge loses our COO, we will hire an already trained | + | * In the event that Nested Knowledge loses our COO, we will hire an already trained |
==== Compliance Statement ==== | ==== Compliance Statement ==== | ||
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If applicable, assigned staff will coordinate with the media, working according to guidelines that have been previously approved and issued for dealing with post-disaster communications. | If applicable, assigned staff will coordinate with the media, working according to guidelines that have been previously approved and issued for dealing with post-disaster communications. | ||
- | |||
==== Insurance Requirements ==== | ==== Insurance Requirements ==== | ||
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* Cyber Crime Insurance | * Cyber Crime Insurance | ||
* System Damage and Business Interruption Insurance | * System Damage and Business Interruption Insurance | ||
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==== Finances and Legal Action ==== | ==== Finances and Legal Action ==== |