wiki:policies:escalation
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wiki:policies:escalation [2024/04/02 21:01] katcow |
wiki:policies:escalation [2024/04/02 21:15] (current) katcow |
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| ===== Timeline ===== | ===== Timeline ===== | ||
| - | When an incident has occurred, Nested Knowledge will notify the client or customer | + | When an incident has occurred, Nested Knowledge will notify the client or customer within 2 hours for High-Severity incidents and within 40 minutes for Critical incidents. |
| Incident categorization is described in our [[https:// | Incident categorization is described in our [[https:// | ||
wiki/policies/escalation.txt ยท Last modified: 2024/04/02 21:15 by katcow
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