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--- wiki:policies:escalation [2024/04/02 21:01]
katcow
+++ wiki:policies:escalation [2024/04/02 21:01]
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 ===== Timeline =====
-When an incident has occurred, Nested Knowledge will notify the client or customer withing 7 days for low-medium security incidents, within 2 hours for High-Severity incidents, and within 40 minutes for Critical incidents.
+When an incident has occurred, Nested Knowledge will notify the client or customer withing 5 days for low-medium security incidents, within 2 hours for High-Severity incidents, and within 40 minutes for Critical incidents.
 Incident categorization is described in our [[https://wiki.nested-knowledge.com/doku.php?id=wiki:policies:incident|Incident Response Policy]].

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